Hello there, Starby.
We can try other troubleshooting steps that will help you reopen a close purchase order and sales order.
The purchase order and sales order will be marked as closed if the items have been paid and received. You'll want to delete the item receipt or bill attached to these transaction to reopen it. If the same thing happens, you'll want to repair QuickBooks.
After doing the process and you still see the unexpected issue, I suggest reaching out to our Phone Support Team. Here's how to contact them:
- Press F1 to open the Help window.
- From the search icon, type Contact Support.
- Click Contact us at the bottom part.
- Give a brief description of your issue about the company file and click the Search button.
- You'll be routed with How to connect with a QuickBooks expert and you choose which one is best for you.
The Community is available 24/7 if you have other concerns. We'll be right here to help you. Take care!
