CharleneMae,

Unfortunately that doesn't work in my case.  This takes me to the same place I was before via a different route.  Thank you for showing me a new way to do this that I didn't know.

My problem still is that I don't have a "MARK AS OPEN" button when I open up the sales order, I only have a "MARK AS CLOSED" button which is greyed out, see attached. It seems to me that there may be something in the program setup that doesn't allow me to see the button you are talking about.  Is there something I would need to do to make this button available?

Thanks for you help.