CharleneMae,

Thank you for the input. 

Unfortunately that doesn't work for me.  You process takes me around a different path than the last suggestion but comes to the same point.  This doesn't overcome the issue that I stated earlier that I don't have a "MARK AS OPEN" button to press.  I have a "MARKED AS CLOSED" button but it is greyed out so I can't select it anyway, see attached.  It appears that something may be selected off in the preferences in my program setup.  Do you have any suggestions for how I can get the "MARK AS OPEN" button to be available.

Thanks for your help.