Should be pretty simple for them after so many requests. I'm sure this isn't the only place that people have complained about it. They just don't know the practical uses of this software so they don't understand and evidently don't care.

They give instructions for single customer entries. But it sounds like most of us are doing multiple entries from spreadsheets. 

If I could switch to something else, I would. They'll probably add it to a level of service that our organization can't afford-like Quickbooks online. Don't get any ideas QB! (I switched to QBO, had a horrible onboarding and the customer service is about like what you all have experienced here and SO EXPENSIVE. I'm back with desktop but I am gritting my teeth through this process.)

I have complained and offered suggestions in the past but it falls on deaf ears.