Hi Charmaine4.  

I encourage you to contact us at 1-855-253-1536, Monday-Friday 9 AM-8 PM ET.  This will enable us to review the unexpected behavior and escalate it for further investigation.  It will also provide us with the ability to set you up for email notifications with status updates when they come available.  In addition, with your consent, a member of our Customer Care team will be able to connect with you virtually and assist with manually uploading your transactions, so your account remains up to date.

I hope you find this helpful!