Hi Kristen18,

I can understand the concern with the ongoing issue, as banking is a vital part of your day.  However, technical issues such as bank connections, doesn't meet the criteria for a refund.  Although, as a valued QuickBooks Online customer, you may be eligible for a product discount.  Please contact our Customer Care team at 1-855-253-1536 from Monday to Friday between the hours of 9 AM and 8 PM EST.  They will be happy to look into that for you, and submit a discount request on your behalf.