You've reached the right place for help, Gerrie.
I want to make sure you're able to process VAT return seamlessly.
The QuicKBooks behavior you're experiencing can sometimes be caused by a large pile of cache in your browser. There are times when browser's cache data becomes full of frequently-accessed pages or damaged.
We can follow some troubleshooting steps to fix this. First, let's try using a private or an incognito browser. Follow these keyboard shortcuts to start an incognito session:
Kindly use either of the following shortcut keys:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Safari: Command + Shift + N
- Microsoft Edge: Ctrl + Shift + P
If this works, proceed to delete your browsing history to clear out the cache or data that's causing the issue. Use this article as a guide: Clear cache and cookies to fix issues when using QuickBooks Online. Otherwise, try using a different browser to be more thorough.
QuickBooks Online (QBO) automatically creates a list of VAT codes once you set up VAT. Though we're unable to provide which specific code to use for the goods delivered via Courier, you can visit the following articles page to know more about the different VAT code/rate, the description of each code, and codes use for sales and purchase forms.
In case you want a reference with VAT processing in QBO, check our Resource page through this link: VAT for QBO United Kingdom.
If you have other questions on future tasks, feel free to access our Help Articles.
Keep in touch for more questions with this managing VAT information. I've got your back. Have a good day.
