Hello there, @PriceA123.
Thank you for sharing your concern with us in the Community space. I can give you details that'll clarify things and help you resolve your concern.
When you reconcile in QuickBooks Online (QBO), payments and deposits offset each other if they're the same amount.
A reconciliation's purpose is to eliminate discrepancies between your QBO bank account and its actual bank account. You can use your bank's statement as a reference in this matter.
You can check out this article to learn more about the reconcile workflow in QuickBooks Online.
Let me know if you have any other concerns with regards to reconciliation and how to pull up a reconciliation report. I'll be delighted to assist you. Have a good day!
