I got your back, @GourmetGG.
You may need to check the VAT codes you assigned to your payment transactions. Ensuring that the Amounts are set to Inclusive of Tax and VAT code used is not Exempt should amend this problem. Let me guide you how:
- Open a payment transaction.
- Next, navigate to the Amounts are section and verify if Inclusive of Tax is picked.
- Then, go to the VAT field and check if the code used is Exempt.
- Perform necessary changes if needed.
- Once done, click Save and close and follow the same actions for the other transactions.
When finished, see the VAT section again and check if the value still shows as zero. For reference, you can visit this article: VAT exceptions and reports in QuickBooks Online (QBO).
You may also want to check the QuickBooks VAT codes page to get more information about the different VAT codes set up by QBO.
You're always welcome to post here again if you have any other concerns about your payments transactions. Wishing you and your business continued success.
