Transactions

Hi, @Sarah Brickwood.

I'm stepping to give you some updates about the previous investigation.

The investigation about receipts not forwarded to QuickBooks was already closed and resolved.

Since your receipts aren't forwarded since September, I would suggest reaching out to our QuickBooks Self-Employed Support. This way, a representative can open your account securely and review the possible reasons why this happens. To contact support, you can follow the instructions provided in this link on either a web browser or iOS: Contact QuickBooks Self-Employed Support.

For the time being, you attach your receipts manually following these steps:

1. Go to the Transactions menu. If you're on an Android phone or tablet, select the menu ☰ icon and then Transactions.
2. Find and select the transaction you want to attach the receipt to.
3. Tap browse or Attach receipt.
4. Select an image and then select Save.

For additional guides while managing your receipts, you can check out these articles:

• Record or attach expense receipts in QuickBooks Self-Employed
• Forward receipt images to QuickBooks Self-Employed

Please let me know if you have any other questions. I'll be right here to provide additional assistance whenever you need it. Have a great day!