I want to ensure you'll get the best help with concern, MacMarty.
The information shared by Sean_penny is an open investigation specific for QuickBooks Desktop US users only.
Please follow the steps provided by AlexV and MaryJoyD to fix your concern.
Although, if you're still encountering the same issue, I'd suggest reaching out to our customer care support so an agent can investigate further. Just follow JamesDuanT's steps on how you can get in touch with us.
Once it's fixed, you can create invoices and send them without issues.
You're always welcome to post in the Community if you have other concerns. Don't hesitate to reach out to us.
