I appreciate for keeping us updated, Matthew.
The message that prompted indicates that we are restricted to access the page. We can let your Master Admin to disconnect the PayPal account still on the Apps page.
After it has been removed, let's access QuickBooks again to see if the online payment option is already unchecked. If not, we can verify if it's a browser-related issue by logging into QuickBooks through a private browser. Here's how to open one using some keyboard shortcuts:
- Google Chrome: Ctrl + Shift + N
- Internet Explorer: Ctrl + Shift + P
- Mozilla Firefox: Ctrl + Shift + P
- Safari: Command + Option + P
If everything works fine after using the private browser, we can go back to the regular one to clear its cache that can cause unusual behavior in QuickBooks. We can also use other supported browsers such as Google Chrome, Internet Explorer, or Mozilla Firefox.
Feel free to get back to me if you need anything else. Thanks!
