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Hi, altjx.
You might want to ensure you're using a registered email for it to work. Then, make sure it was set up correctly. If the problem persists, I suggest contacting our QuickBooks Support Team. This way, they can check on your account in a secure environment and help you reset the receipt forwarding feature.
Here's how you can reach us:
- Open this link: https://help.quickbooks.intuit.com/en_GB/contact?
- Choose QuickBooks Self-Employed.
- Fill in the fields, then click Ask Your Question.
In case you want to know some "How do I" steps in QuickBooks Self-Employed, you can always visit our Help Articles page for reference. You can also check out the QuickBooks Blog site for product updates as well as business tips from our accountant.
Drop me a comment below if you need further assistance with QuickBooks. I'll be more than willing to lend you a hand.
