Transactions
I understand how challenging it can be when you're unable to record payments through the QuickBooks mobile app, @Bishopcaleb. I want to ensure that we resolve this issue for you, so I'll put you in touch with our support team to help you manage your transactions efficiently while on the go.
Although I would like to assist you directly, your case involves specific details that our experts can help you review thoroughly. They'll be able to provide the support you need to ensure you can record invoice payments in your mobile app.
Here's how to reach them:
- In the Menu page, click the Help icon.
- Pick Articles and support, then Contact Us.
- Enter a keyword or brief description of your concern in the search box, then Continue.
- Choose Callback for assistance.
To prevent your calls from being disconnected, I recommend checking our support hours for prompt assistance: How to get help with QuickBooks.
In the meantime, I recommend accessing the invoice through the Customer's profile. From there, you can click on the transaction and record the payment.
We look forward to helping you get the support you need. If you have further questions about recording payments and managing invoices, please don't hesitate to click the Reply button below. I’m here to assist you further and ensure everything works smoothly for you. Take care.
