Hi there, eddie-paterson.
You can manually remove the Use Direct Debit option as a payment method when creating an invoice. You can also remove the customer from Direct Debit (Go Cardless) if you don't want to schedule them for that payment method. However, it will have an impact on the mandate that is held with GoCardless.
For the steps and details, you can check out this article: Manage mandates within GoCardless.
If you need further assistance, feel free to reach out to our Customer Support Team.
Here's how:
- Click Help on the top menu.
- Choose Contact us.
- Enter your concern in the What can we help you with? field.
- Click Let's talk.
- Choose Get a callback or Message an agent to reach out to them.
For more details about Direct Debit (GoCardless), you can refer to this article: GoCardless Welcome Guide.
Visit the Community if you need anything else with Direct Debit payments. I'm here to help.
