Is anyone able to help me with this problem too in 2025? - the old Assistant no longer works to talk to a human...
Before I begin, QB Employees, please DON'T recommend that I upload my transactions using CSV, this process just simply doesn't work and the time this takes to format this correctly for QBSE to accept the upload isn't feasible. I would like someone to look at using a manual backup of my account to resolve this.
Firstly, I have had an issue with the Monzo Open Banking link showing declined transactions as normal expenses and in doing so has been falsely categorising transactions that don't exist. It's a HUGE problem as this is outright fraud on what would look like my behalf, but due to QuickBooks' error by viewing these as normal transactions...
I digress...
In trying to remove these duplicate transactions, I have withdrawn consent on all 3 of my bank accounts in the hope that re-adding them will avoid pulling these transactions back through. BIG BIG BIG MISTAKE.
Without ANY warning, I have now lost 3 years of my ENTIRE accounting history including categorised transactions, receipts, split percentages etc.. THIS SHOULD NOT BE POSSIBLE!!
Please would a member of the internal QuickBooks management team (Not the people who copy and past the same replied on the forums) take a look at this for me as a matter of urgency! A manual backup of my account needs to be restored!
This is a SERIOUS problem that needs to be addressed, surely something as simple as disconnecting and re-connecting a bank account shouldn't delete 3 entire years of transaction history, categorisations, receipts and splits?
Please someone help urgently, I'm at my wits end!!
(Again for clarification, no recommending importing CSV files, I need my account restoring through means of an internal backup)
Thanks
