When your customers reply to the Invoice you've sent through email, their reply will go to the Customer-facing email address that you've set up in your QuickBooks Online account, Sovay.
This email can be your company email or a different email address. To check or change this email address, please follow the steps below:
- Click the Gear icon in QuickBooks Online.
- Select Account and Settings.
- Go to the Company tab.
- In the Contact info section, click the Pencil icon to edit.
- Update the Customer-facing email field.
- Click Save and then Done.
Once you've checked your customer's reply and they've paid their invoices, please refer to this article to learn how to record it: Record invoice payments in QuickBooks Online.
Let me know if you need further assistance locating your customer's response. Keep safe.
