Transactions
It's a pleasure to have you here, @khs. The delivery note contains items, quantity, and essential shipping information for customer shipments. You can print this document for invoices and sales receipts.
If the option to print your delivery note is greyed out after selecting an invoice or sales receipt, let's open your account and do it again using an incognito window. An accumulation of historical data can lead to unexpected behaviors.
Here are the following keyboard shortcuts you can use:
- Google Chrome and Microsoft Edge: Ctrl+ Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Safari: Command + Option + P
After printing, return to your regular browser and clear the cache to ensure a clean start. Alternatively, consider utilizing other supported browsers installed on your system.
If you choose an estimate, unbilled income, credit notes, and payments, the functionality to print delivery notes isn't possible. That said, I recommend sending feature requests to our product engineers. They'll thoroughly review your idea and may consider it for future updates.
To send your suggestions:
- Go to the Gear icon. Click Feedback.
- Enter your feature recommendations, then Next.
Furthermore, you can send your customer a statement to provide comprehensive details of their associated invoices, payments, and outstanding balances in QuickBooks Online.
After completing the troubleshooting steps, you can print the delivery note successfully so your customers can get a copy. If further assistance is needed, feel free to reach out. Have a good one, @khs!
