I appreciate your quick reply, Info2016. Allow me to join and clarify some information about the status of the invoice you sent to your customers.
Please know that my colleague, StevenJ has updated his answer on how to view the invoice status. You can check his reply for more details.
However, if you're still unable to view the invoice status, I recommend contacting our care support team to help investigate this issue. Here's how to contact them:
- Log in to your QuickBooks Online account.
- Click Help (?).
- Type in "Talk to a human," then press Enter.
- Select Contact Support Team.
- Type again Talk to a human and click Contact Support Team.
- Choose a way to connect with us.
I'm leaving you this article if you want to personalize the appearance and layout of your sales forms: Customize invoices, estimates, and sales receipts in QuickBooks Online.
Tag me in the comment section if you have clarification and further queries about invoices and any other QuickBooks-related matters. I'm always around to help.
