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Hello, Phocatox03.
Thank you for providing us with a screenshot of the issue you are experiencing. I appreciate your effort in resolving the problem by following the steps you mentioned, including selecting "show full details" in the email, ticking the box for PDF attachment, choosing "plain text" from the drop-down menu under additional email options for invoices, and saving the settings.
However, since you still encounter the "looking for a way to pay?" pop-up, an underlying technical problem might need further investigation. I suggest contacting our customer support team for additional assistance to resolve this issue.
Our customer support team comprises highly skilled professionals trained to handle various technical issues. They will be able to provide you with a more specific solution tailored to your particular situation. You can reach out to them via our support channels, and they will be more than happy to help you resolve this issue.
You can follow these steps to help you contact our Customer Care Team:
- Go to the Help (?) icon.
- In QB Assistant, enter the topic you need help with. You can also enter questions.
- Select Contact Us to connect with a live chat support agent, or Have us call you.
You can count me in if there's anything else you need. The Community and I are always here to help. Have a great day!
