Thanks for reaching out to the Community, OCSuser.
When creating an invoice, the system auto-populates customer names both in the Billing address and Shipping To fields. No worries, the Bill to and Ship to are working properly. If you want to get rid of the customer name on the Shipping To field, just follow the workaround provided by emmam6.
However, if you want to remove the Ship-To, you can follow the steps below:
- Go to the Gear icon, and select Custom Form Styles.
- Click New style, and choose Invoice.
- Hit Content then click the edit button in the first box.
- Remove the check mark in the Shipping box.
- Tap Done.
You also have the option to create your design or template that is unique to your industry. It depends on what you want to appear in the invoices, Sales receipts, Estimates, purchase orders, etc. For the detailed steps, check out this article: Customise invoices, estimates, and sales receipts in QuickBooks Online.
Let me know if you have other concerns by clicking the Reply button below. I'm always here to help.
