Hello Jordanclavert-dr, thanks for posting on the Community page, Can you please try refreshing the data in the app see if this resolves it if not can you please try fully uninstalling the app and then reinstalling it again see if that resolves it for you. 

refreshing the date in the app, 

ios 

1. Go to menu (three lines going down in a line) and tap Help & Feedback 

2. tap Refresh Data. Note: A message appears "Caution. If there was a problem getting your latest Quickbooks \Online data, you can refresh it now. It may Take a few mintues" 

3. Tap Refresh to confirm

 Android

 1. Go to Menu (three lines going down in a line) then tap More options (three dots going down in a line). 

2. Tap Settings then Refresh Data. 

3. Tap YES to confirm 

Hi Ashleigh,

I selected 'Menu' as you suggested but there is no option of 'Help and Feedback' only a bunch of headings with other options underneath including 'Transactions' 'Sales' 'Expenses' 'Mileage' 'Products and services' and 'Reports'.

There is then also 'Attachments, Help, Request a feature' and 'Into account & settings'. When I select 'Help' it just gives the options of 'Articles and support' and 'Ask QB assistant a question'

Please could you direct me to the correct place?

Hello Jordancalvert-dr, can you please confirm what kind of device your using is it ios or android so can assist you further thanks

Hello Jordancalvert-dr, so turns out it has been changed now looking into it more, you cant refresh the data in the account, what you will need to do is just uninstall the app and then reinstall it, which will do the same thing. 

Hi Ashleigh,

I have reinstalled the app, reconnected my accounts etc and made sure everything is set up again, but it is still lumping the majority of my June income into May for some reason and again only on my phone and not on my laptop. Any more ideas?

I’m having the same issue. There is no fix for it unfortunately which leaves the IOS app redundant. I also don’t think they are updating the app anymore.

Hi Daniel.

I wanted to bring to your attention that I've noticed you've submitted nearly identical questions twice. One of these duplicate inquiries has already been addressed by my colleague, Ivan_G.

For your convenience, you can access their proposed solution via this link: https://quickbooks.intuit.com/learn-support/en-uk/3rd-party-apps/re-the-qbo-ios-app-enters-payment-d...

If you have any more questions about your transactions not showing in your QuickBooks app, or if there's anything else you need assistance with, please don’t hesitate to reach out. Our Community team is always here to help.

That didn’t work either. I also spent over 3 hours on to support and they couldn’t resolve not fix it. The chat then timed out 

I truly appreciate all the efforts you've put into resolving the date of the transactions that are behind, Daniel12m. I understand how frustrating this situation can be, and I want to ensure you get the help you need. I recommend reaching out to our Live Support team so they can investigate this further for you.

I know you've already contacted them, but they have the tools necessary to access your account securely and can create an investigation ticket for your concern.

Here's how:

1. Go to the Help and select Contact Us.
2. Describe your concern and select Continue.
3. Choose between Chat with us and Have us call you.

To prevent your chats or calls from being disconnected, I recommend checking our support hours for prompt assistance.: Get help with QuickBooks products and services.

In the meantime, you can use a supported mobile web browser to manage your transactions in QuickBooks.

Also, you can conveniently use your mobile device to take pictures of your receipts and then upload them for record-keeping and tracking purposes.

If you require further assistance with managing your transactions or anything else, please reply below, and I'll make sure to assist you promptly.