I know this hasn't been an easy process for you, PuntaConejo. Allow me to chime in and ensure you'll get the best help available so this gets sorted out for you.
When sending invoices to the customer through QuickBooks, you'll want to ensure there are no unwanted other characters entered from the email subject. This way, it would help us rectify the unusual behavior when sending invoices to your customers.
If the issue persists, I'd suggest reaching out to our Customer Care Team. They have the tools to check into your account and create a new investigation ticket if necessary.
- Sign in to your QuickBooks Online company.
- Go to Help.
- Select Contact Us.
- Enter your concern, then select Let's Talk.
- Choose a way to connect with us:
- Start a chat with a support expert.
- Get a callback from the next available expert.
I'm sharing this reference to guide you on how to personalise and add specific information to your sales forms: Customise invoices, estimates, and sales receipts in QuickBooks Online.
Let us know in the comments below if you have additional questions or other QuickBooks concerns. We'd gladly assist you further.
