This is not the impression we want you to experience when sending invoices to your customers, gatoraquatics.
I appreciate you for letting us know all the steps you've taken to resolve the problem.
Since all the troubleshooting steps didn't work, I recommend reaching out to our QuickBooks Support Team. One of our agents will investigate this further and provide additional troubleshooting steps to get this fixed. They can also create an investigation ticket if other users are experiencing the same. To reach them, please follow the steps below:
- Click the (?) Help icon in the upper right-hand corner of the Dashboard.
- Select Talk to a Human.
- Enter a short description of your concern and press Enter.
- Click I still need a human.
- Select Contact Us to connect with our live support.
- Choose Get a callback.
Please ensure to check our available hours when contacting our support so we can address your concern on time.
You may also want to consider manually downloading your invoices and sending them to your customers.
Also, you might consider checking out this article here just in case you want to personalize your sales forms in QBO: Customize invoices, estimates, and sales receipts.
You're always welcome if you need further assistance with sending invoices. We're always here to lend a helping hand.
