Hello Community Users, The reported issue with receipt forwarding not working was resolved however we just wanted to pop into this thread and add some tips for Self Employed users who are using receipt forwarding but not seeing the receipts they send update on their transactions.
It can take up to 48 hours for the receipts forwarded to update. It is worth checking in your pending section on the transactions page as they may appear there as well. Make sure the receipts are being sent from the email address set up for receipt forwarding. Make sure the receipt is legible and flat. Make sure the receipts are JPEGs, PNGs, or PDFs. Reach out to our support team who can reset your Receipt forwarding incase the connection has stopped working.
If you find after that your receipts are not forwarding come back here and we can go through this in more detail and get you a resolution.
