@Mark_R
thank you for reaching out
The 3 solutions are actually 3 work arounds while Intuit is working on a fix. Actually 2 were workarounds and I believe the other may have been a solution but it was highly technical and required an IT engineer - actually there were some IT engineers commenting on here so not sure if they were able to follow it. Totally beyond the rest of us...I asked for an IT engineer from intuit to call me and go through it with me for my own QBO software but no one got back to me and even if they had, I wouldn't have the skillset to relay the stepped process to my clients. So I asked for screen shots with instructions, and again no response.
The Investigation is very much still open and everyone on here is awaiting the outcome. The investigation (INV) number is kicking around on this thread and on at least one other thread covering the same topic.
Helpfully, one member of this thread kindly trawled the forum and swept up folks (including me) posting elsewhere on the forum about the same issue so those who are reporting the issue via the forum hopefully are all on this thread....although I'm sure new ones will be coming in. Basically at the moment we either download and send as a PDF (and then don't get the tracking facility we are paying for and at it takes extra time and data storage and file management) or select 'get link' instead of 'send' and then paste the link into an email and email the link off our own emails to our customers (and thereby weirdly the tracking facility should function within QBO - we should be able to see when they open it), or we take pot luck and send our invoices off the platform , in which case some make it and others don't and you just have to wait and see who doesn't pay you. I haven't complained about my own QBO software as it is pointless - I already have 2 clients registered. I am pretty sure it affects all QBO's customers but its intermittent and if you only send a small number of invoices, its generally not worth the hassle of complaining. Instances where its causing big problems are if sales invoices are all for the same value, in which case mayhem becuase you don't know which ones your customers are paying and can't identify which ones they haven't received. Example 2 of where is a massive problem is if you send ALOT of sales invoices each month. in that case it might be 3 months down the road before you realise somethings not right becuase they are paying you for later invoices but not earlier ones. And by then your cash flow is in a real mess and there is a loss of customer goodwill. ITs a big mess and we'd dearly like you to find out for us how the "investigation" is progressing becuase we've been waiting over a year and could you please change the status of this thread from "SOLVED" to "UNDER INVESTIGATION"?
