Transactions
Hi MOMK,
I understand that workaround can be very time-consuming, especially if you have a lot of transactions that need to be sent. Let me share some updates about this issue.
I've checked our records here and found that the investigation regarding the undelivered emails has already been closed. If you still encounter the problem, let's perform some troubleshooting steps to ensure that the electronic invoice won't be blocked by your customer's provider or external server.
You can start by clearing and then resetting your email address:
- Click the Gear icon.
- Under Your Company, select Account and settings.
- Choose Company, then click the Edit icon in the Contact info section.
- Enter your email address again.
- Hit Save, then Done.
After that, resend the invoice. Make sure to have your customers check their junk mail and spam folders.
Alternatively, send yourself a test transaction or use a different email address that has a different domain. However, if the issue persists, you may need to add the QuickBooks Online mail server hostnames and IP addresses to your outgoing mail server's allow list. For more details, feel free to read this article: 3 solutions for you when customers aren't receiving your emails.
I'm also adding this link that will guide you in personalizing your sales forms in QuickBooks Online: Customize invoices, estimates, and sales receipts.
Let me know how it goes as I want to ensure you'll get all the assistance you need. If you have any other product-related concerns, just click the Reply button below. I'll get back to help you further.
