Hi there, A-E-Albert.
I understand that things have been challenging for you while using utilizing and trying to edit every entry in QuickBooks. I appreciate you for performing some troubleshooting steps to resolve the issue. I'll be sharing details about QuickBooks pages not loading and let me point you to the right team to assist you further with this page loading issue.
The problem of being unable to create transactions due to the page loading has been recently tagged as an ongoing issue. Our product engineers are now working to fix this as soon as possible.
For now, once you've opened an entry, use save and new for any new transactions as a workaround. Also, you can log out and back in to create a new entry as a workaround.
Then, I suggest contacting our QuickBooks Support Team again, so they can add you to our notification list. This will help our engineers determine the number of affected users. You'll also receive an update through email once this has been resolved.
On the other hand, it could be the cache full of history and temp files that caused unexpected behaviors such as the website keep directing you to the US page when you have already set it to the UK.
Use these keyboard shortcuts based on the browser you're using:
- For Firefox or Microsoft Edge, press Ctrl + Shift + P.
- For Chrome, press Ctrl + Shift + N.
- For Safari, hold down Command + Shift + N.
If it works in incognito, you'll have to clear the cache of your regular browser. This removes the history or log of sites so you can start with a clean slate. If the steps above didn't work, use another supported browser as an alternative.
Lastly, I'm adding this article to further guide you in effectively managing your business using QBO: Help guide for QuickBooks Online. It contains topics about advanced accounting, banking, and payments to name a few.
If you have follow-up questions on this matter, don't hesitate to click the Reply button below. I'm always here to help you further, A-E-Albert. Have a good day!
