@itbuilderwe are on your page - the whole community have been telling them the same thing for months. We know its not possible to carry on as they are so our proposed solution (as you have said) to use our own email addresses would get everyone up and running again with the additional benefits that (1) our customers could hit reply to our emailed invoices if they have a query; and (2) there is an email thread so we can see the content of our covering email messages.
QBO just keep saying they are "working on it". They won't tell us what exactly the remit is that has been given to their tech team to work on. And they cannot give us any time frame for resolving it.
There is at some point on one of the other threads on the forum a very techy workaround - I asked for screenshots to help guide us through how to implement this or tech support to walk us or our clients through it. Didn't get any response to that request.
They have also offered a solution if you have a gmail address then instructions on how you can use that! How Micky Mouse is that?
I recommend you keep asking for refunds of your monthly fee until its fixed. I have secured back dated refunds for clients.
