There seems to be NO accountability on QBO/Intuit's side - no consequences to the lack of action or progress. They may never address the problem until customers start leaving and they start losing market-share and revenue.
Also, how many different support agents have responded to this thread repeating the same answers or without anything new to offer? Even if there is nothing new to say, the comms is so fragmented and disconnected. One agent needs to own this issue/case and follow through with updates and communications. That could go a long way in rebuilding the trust and confidence. Or have someone senior chime in some official capacity so we know the run around we've all been getting is not complete BS.
