Quickbooks and the customer service are a joke. I have been calling about this issue since February, wasting COUNTLESS hours on the phone. Funny, each representative acts like they've never heard of this problem and that it's an isolated case. Hard to believe, given all of these blogs.
These work arounds are not ok.... no business wants to add a GMAIL account if they have a proper business email/website. Also, asking for businesses to download manually PDFs and email each customer, what is the point of having an automated system Quickbooks, let alone the extra time involved?
Quickbooks, please, quit marking these things as "solved" or corrected and actually do something about the bounced email issue. The biggest problem is are they or aren't they bouncing..... For example, I sent an invoice to a customer twice over the period of 2 days that showed bounced, turns out he got both and ripped me a new one for the repeated emails trying to collect money. He found it very rude, and I can't agree more.
Quickbooks, $85/mo for your "automated" services with manual requirements of invoicing to customers and no memory for price updates for existing COGS upon inventory repeat additions, quickbooks, you're really behind!!
For those wanting to call customer service, waste your breath, go do something more enjoyable. I have called customer service many times over the years, and never once had any viable resolution or anyone that knew what they were doing. Most of them don't even know the basics of the product.
