I’ve moved my two businesses over to QBO due to the desktop version being withdrawn. As many others know it’s a massive backwards step in capability between them both.
Due to all the missing features, bugs, lack of any kind of fixes from Intuit, I’m still running both online an desktop side-by-side because I just can’t trust the online version. Emails not being sent via our own corporate emails knowing a customer can just reply by the same email if there’s an issue is just ridiculous and could be easily implemented. Plus silly little things like our own branding missing from purchase orders, statements etc makes me wonder so effing angry as they are easy fixes It’s costing businesses million is all this in the long term with extra work involved.
Meanwhile Intuit sit on their arses do nothing. Constant missed stated deadlines for fixes, admissions that missing features are some of the most requested, and still not fix them after YEARS of requests. Preventing decade old customers who have been using desktop from moving data over after turning off the data transfer process, and all the stress that is causing people and businesses.
Surely Intuit management should be looking at these complaints and realising that the complains posted on these forums are 99% relating to the online version. They’ve been putting the efforts into a dead duck when, in fact they have a brilliant product already in the form of the desktop version.
