Hi there, info-oakfireands and Mark Armistead.
Currently, our software engineers are still investigating this invoice email issue (INV-71760). Rest assured, we're doing our best to get this resolved as soon as possible.
To be added to our list of affected users, I'd recommend contacting our Customer Care Team. You'll receive email updates of the investigation's status and will be notified once it's been rectified. Here's how to connect with us:
- Go to the Help icon.
- Select Talk to a human.
- Enter a short description of your concern and press Enter.
- Click I still need a human, then select Contact Us to connect with our live support.
- Select Get a callback or Send a message to start a conversation.
In the meantime, you can manually download the invoice into a pdf file, and then send it to your customers outside QuickBooks Online. I'm also adding this article to learn what to do when your customers are not receiving your invoices, sales receipts, estimates, statements, or reports: 3 solutions for when customers aren't receiving your emails.
Your patience is greatly appreciated as we work through this. If you need more help in managing your invoices, please don't hesitate to reach out to me again.
