Mike
i totally agree with your comments
My concern is not only the fact that the communication is non existent - other than standard replies that are issued - but the lack of any real honesty/input from management and the information to allow us business owners to make any kind of informed decision as to how long this is going to continue and whether we need to move.
The great worry is the problem escalates further v the time cost of moving elsewhere.and risk of other issues with a new provider.
For our part we are looking at Sage Business online - they have a UK based telephone helpline which is a big plus
6 months is way too long fort tis to have continued so a rspponse from management is now urgent
I will post how we get on if we decide to move.
