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@JackS 

Thanks for consolidating all the possible workarounds in one place. Although useless for the ones that have been on the thread for a while, it could be a good "interim" solution for some that are starting to experience these issues just recently.

I believe what cwright is trying to say is that if a solution isn't available as of now, the next best thing would be proper communication to your customers. As business owners, we are faced with many decisions that need to be made. Some are short terms, some are long term, some are easy, some are difficult, and some.... well, we all get hungry at times, right? So with that said, information is a key factor in making decisions. Without the proper volume of QUALITY information, it makes it unbelievably difficult to make a decision. Let's take accounting software for example. When we started our various business, we all needed to make a decision on who to use. Intuit has proven to be a leader in the field and offers quite a bit for, what used to be, a relatively good deal. So all of us here chose QBO. Now QBO is having an issue with their system or their backend system that allows it to communicate with various email providers. Regardless of the cause, QBO customers are suffering a significant deal due to these issues.

All we are asking for is that key component... information. This is not a dig at Intuit or a threat that we are leaving, but merely a desperate attempt to understand what we are dealing with here. Some of us may actually need to move onto another solution... other than sitting and waiting that is. Now, this might be a new accounting software or a 3rd party assistant software to fix the issue while Intuit works to provide a "real" solution, or it could be many other reasons for needing to know. BUT... needing to know an anticipated fix date (even if it's not totally accurate) will GREATLY assist in making these decisions.

A few quick scenarios to better illustrate what I am trying to convey:

1. I am getting ready to spend thousands on a team to come in and convert all my QBO accounts etc. etc. I am doing this without knowing (because communication has been very poor) that Intuit is only 2 weeks away from "potentially" fixing the issue. So I pull the trigger, go through a nightmare process of switching, just to find out a few weeks later that QBO is now working again!!!! What!!!??? Why couldn't anyone just tell me they were this close? See the problem?

2.I decide to wait on a fix because how it could possibly take anymore than another month to resolve this, considering it has been going on, in one form or another, since early this year (maybe prior, I can't remember now). I do this on an assumption and without actual information because once again, communication from Intuit is very poor. I wait the month and then a little more because well... because what's another week at this point. Nothing yet, so I check one last time in this thread. Just to be told again that this is priority and it is being worked on. Now I have lost customers, and I have MAJOR cashflow issues. All this because my customers are not receiving invoices, or not receiving them how they used to in the past. Me, or my accounting staff, is having a hard time keeping up with customers that aren't paying. We can no longer track if the customer has opened the invoice so people are telling us they haven't received an invoice and we cannot prove otherwise. Etc. etc. etc. etc.... All this couldn't been avoided if only we had a constant stream of information letting us (Intuit customers) know how the situation was going on their end.

I hope this helps once and for all for Intuit to get an understanding of why this is frustrating and why it continues to get increasingly frustrating. We are being kept in the dark and it is f*&^%$ing with our ability to operate. Plane and simply stated.... some of us cannot operate long term like this, but would rather stick around and not have to go through a software change. WE JUST NEED TO KNOW THE PROGRESS, OR LACK THEREOF! That is ALL we are asking for.... I think all of us are adult enough to understand that every company, big or small, will experience issues. Furthermore, most of us are very much hoping this will be fixed and we don't have to make MAJOR changes to our operations. However, we need that little thing I keep talking about.... Information. Something so we can plan ahead.

Thanks for your time!

- Mike Drop