Hi there, accounting191.
I understand how important it is to deliver those sales forms to your customers. Let's see to it that this is addressed so you may resume your work.
I recommend contacting our Support Team so they'll be able to check the issue and, if necessary, alert our engineers.
To reach them:
- Log in to your QuickBooks Online company.
- Go Help (?).
- In QB Assistant, enter a brief description of your issue or ask a question.
- Click on Contact Us.
- Choose a way to connect with them:
- Start a chat with a live support.
- Call M-F, 8:00 AM to 10:00 PM and S-S, 8:00 AM to 6:00 PM.
I'm also adding these articles to guide you on how to troubleshoot email delivery issues. Although they are from another region, the UK version can also use the solutions:
Please let us know how it goes or if you still have other questions about undelivered sales forms. We'll be here to help you out. Have a great weekend!
