My office currently uses QB's desktop. A few of our vendors use QuickBooks as well and sent bills via email through their QuickBooks accounts. We were and are not getting the bills (randomly). The scenario prompted me to do some investigating, of course, it was after a long-drawn-out process in which the vendors didn't believe me!
So details...they are all utilizing QBs online and they are all using the auto-send. When they copy and send just the link via email, it arrives. I did contact my IT company and nothing is even hitting our end (meaning the emails are not being blocked anywhere). Their records (email logs) show they were sent to our office (one or all emails on the send-to list) and opened. I can understand their confusion. The vendors involved are from different areas as well, one is a few miles from our office, one is in the northern region of the US, one is in the northwest part of Mexico and we are in the south-central US.
It would be great if QuickBooks could get on the ball with this. The US mail system is ridiculously slow currently, we would like to be able to rely on and trust QBs with the business processes. Please let me know if I can help in any way to move this issue along! Thank you so much!
