Todays 'UPDATE"
Hi Suzanne,
I hope you are having a wonderful day! I just want to send you an update regarding the escalation that I have raised in your behalf. Our Product and Development Team is now working on this issue and I understand that you need this resolved as soon as possible. Our Product and Development Team awell aware of the urgency to resolve this matter and they are doing their best to deploy the necessary fix as soon as possible. I would just like to give you a heads up that issues like these usually involve a longer resolution time as our engineers would still need to determine the root cause of the issue and address this accordingly. Currently, our Product and Development Team cannot yet provide a definite resolution time, but you have our assurance that we are on top of this situation. For the meantime, continue to use the suggested workaround that I have provided previously so you can continue with your book work.
As the system may detect that the support ticket <indicate Salesforce Case number> that I have logged for your concern is already overdue or open for quite some time, the system may automatically close the support ticket. However, please be assured that the escalation raised to our engineers is still open and being worked on.
Many Thanks,
