Hi @GeorgiaC
Thank you for the reply, although I do appreciate your response and understand these thing do happen, reading the current reviews and threads leaves me feeling a tad helpless and deeply concerned regarding the current state of QuickBooks at the moment.
I can't express enough how much damage this has done to our company. Not only are my clients getting highly frustrated with not receiving invoices on time, its has had major impact on our cash flow as invoices aren't being delivered. On top of that, I haven't seen QB take responsibility for this back in February, by notifying QBO users on the dashboard or even the notifications tab. Which I suggest you do and take responsibility for this in a way of ownership. We have spent hours trying to see if it is our clients side, our side and all along QB has known there is an issue but failed to notify us. This sadly has made me loose faith in your product and will be looking for alternatives as we can't wait any longer for a fix.
I highly suggest you notify your clients via the notifications tab to avoid your clients relying all sorts of problem solving their end, when the issue lies with QBO and your severs.
I wish you all the best of luck, very sad to be a dedicated user since 2008 and to have this happen and not be notified.
