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Hi all.
Here is a link to the most active thread on this issue.
There are many very frustrated users with this same issue, an no one is getting anywhere with it.
I have found another provider that is offering free conversion for most things. It is through
if you wanted to look at someone else. If this issue is not fixed within the next few days, there will be a lot of Intuits customers cancelling their subscription here as they just will not listen. If you have a look at the thread above, you will see what has been happening.