Suzanne 1
Level 5

Transactions

this is the update i got this morning  ......  the 'RoadBlock' has been ongoing since Feb when it was first reported ! now stating an update on 17 June - unreal !!!!

 

Current status:

The engineering team have been able to confirm that through the status of the transactions continues to show as undelivered, our system reattempts to send out the emails, which are then successfully delivered.

They have advised that as a result of their analysis they have designed an in-product fix so that the status of the transactions changes upon successful delivery through re-attempt.

UPDATE: The team confirmed that they have encountered roadblocks, such as the email status not being returned to QuickBooks, in the full implementation of the fix. The team are actively working on resolving this as soon as possible to complete the implementation.