Adding another voice to this. You have not placed enough priority on resolving this issue which is affecting the cashflow of your customers. Great timing on raising rates and using the word "improve" 17,000 times in your notice email to cover an inflation-based cost increase. Proper support on glaring, painful issues like this would go a long way towards good will when you need raise prices. THAT would be a meaningful improvement. Please escalate this issue and satisfactorily resolve as soon as possible.
***PLEASE DO NOT HAVE YOUR BOTS REPLY WITH HOW TO CONTACT SUPPORT OR CONTINUE WORKING AROUND THIS RIDICULOUS ISSUE, IT'S INFURIATING***
