Thanks for joining this conversation, @chris321.
Allow me to hop in and help make sure this is taken care of for you.
If you already performed the steps shared by my colleague RenjolynC above and the issue persists, I highly suggest contacting our Support team. They have tools such as screen-sharing (remote access) that can pull up your account in a secure environment and check the cause of this odd behavior. They can also perform other troubleshooting steps to help fix this for you.
Here's how to reach them:
- In QuickBooks Online (QBO), click the Help (question mark) icon at the top right.
- Tick the Contact Us button located at the bottom.
- Enter your question and select Let's talk.
- Choose either Chat with us or Have us call you.
To learn more about managing invoices in QBO, consider checking out this article: Create invoices in QuickBooks Online.
For more tips and other resources, I recommend visiting our website for future reference: Self-help articles.
I'm only a few clicks away if you have follow-up questions about invoices or anything else QuickBooks. I'll be more than willing to assist. Take care always.
