Transactions
Hello, dedmonds.
I appreciate your efforts and time to fix the issue with our support. This isn't the kind of experience we want you to have when dealing with sales tax and the fields on the transaction form.
I'd like to point us in the right direction so we can get the shipping fields fixed as soon as possible. We would want to have this investigated thoroughly.
In this case, we can give our phone support another shot in fixing this issue. Use the same phone number you've called before. If you don't have it handy anymore, we can follow these steps to reach one of our agents:
- Click the Help icon.
- Go to the Search tab, then click the Contact Us button.
- In the text box, enter something like "Odd behaviors with the shipping fields."
- Click Continue, then click the Chat button.
If you still have your case number from your previous call with us, we can provide it to the next agent. They'll read through the notes and proceed to the next step (without starting all over again).
Let's also take note of paul72's pointers in fixing the problem (if you haven't done it yet).
After fixing the shipping fields with our support, do you need help filing your VAT returns? Let's take a look at this article for a guide: File your VAT return and record tax payment in QuickBooks Online.
You can always visit this thread if you have more questions about your sales taxes or VAT. If you have concerns about recording an entry, running reports, or managing your data, let me know and I'll help you out.
