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Thanks for sharing your situation on this thread, Hinton Painting.

I'd like to provide some information about the bounced emails.

I did some research on my end and found an ongoing investigations about the bounced email when sending invoices or reminders to customers. However, your country is not included in the investigation. When your invoices bounced back, the customer's email service sends a failure or delivery error notification to your email service. If the delivery failure error is sent to us by your email service provider, a notification is added to the transaction stating the email delivery failed.

You can view the list of bounced emails with delivery errors by following these steps:

1. Go to the Dashboard on the left panel.
2. Under Tasks, select View the errors. (Note: The View the Errors link lists the emails with delivery errors sent through your email provider's server. In the delivery errors section, the delivery date, type, Ref No., Customer, error and delivery method are found.)

To resolve this issue, we can perform the basic troubleshooting steps. This helps to rule out any browser-related issues. Let's start by opening an incognito or private browser. Using this mode, your browsing history, search history, and cookies will not be stored.

Here are the keyboard shortcuts:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Safari: Command + Option + P

Next, sign in to your QuickBooks Online account and try sending an invoice to your email or your customer's email address. If it was successfully sent, then we can go back to your regular browser and clear its cache. Clearing your browser's cache helps to troubleshoot and remove any outdated files that is causing the issue. After clearing cache, our final step is to make sure you restart your browser. Doing this helps to refresh the page. Alternatively, you can use a different supported browser.

If you're still getting the same result after the troubleshooting steps, then I recommend reaching out to our Customer Care Team. They have more tools available to investigate what's causing this problem and can work with our engineers to get the issue fixed. Please take note that our support hours for QuickBooks Online Plus, Essentials, and Simple Start starts from M-F 6 AM to 6 PM PT and Saturday 6 AM to 3 PM PT. For the Advanced version, we're available any time, any day.

Here's how you can reach out to us:

1. Click the Help icon located in the upper right-hand corner.
2. In the Search window, click the Contact Us button located at the bottom.
3. Enter your question and click Let's talk.
4. Choose either Chat with us or Have us call you.

If you have the new QuickBooks Assistant help update, you can follow these steps:

1. In your QuickBooks Online account, go to the Help > Assistant.
2. Type Talk to a human and enter what do you need help with.
3. Click No if none of the articles shared are helpful and select Chat with us or Have us call you.

You can also get our direct phone number through this link: QuickBooks Online Support.

Additionally, you can check out this article to help manage your invoices: Create invoices in QuickBooks Online.

You're always welcome to post a reply on this thread if you have more questions or need help with other features. The Community is available to help.