Transactions
I know this isn't easy for you, dmccabe.
I understand the importance of sending an invoice to your customer so they'll aware of their current obligation and can pay it on time. We're unable to provide you with the exact time when this issue will be resolved. Rest assured that our engineers are working on fixing the problem as soon as possible.
I suggest reaching out to our QuickBooks Online Support as stated by my colleague RoseJillB above. This way, you'll be added to the list of affected users and will be notified once it got fixed.
In the meantime, you can manually download the invoice and send them from outside of the QuickBooks program as a workaround. I'll show you how.
- Open the invoice you want to download.
- Click the Print or Preview at the bottom of the page.
- Select the Download and choose where you want to save it.
- Hit Save, then Close to exit the PDF viewer.
For your reference, you can visit this article for more details: Download and save invoices, other sales forms, and statements as PDF.
I've also included the resources below that can help you how to handle customer transactions in QuickBooks Online:
Please don't hesitate to reply if you need further assistance with invoices. The Community and I are always here to help you.
