Thank you for joining the thread, @JD93. I’ll share some information with your concern about sending invoice in QuickBooks Online (QBO).
Currently, there’s an open investigation (INV-69394) regarding this matter. Thus, our engineers are still working on a permanent fix for this issue.
For real-time assistance with our support, I suggest you contact our support team. They can assist you in real-time and walk you through every step of the process. Also, they’ll be able to add you to the affected users and notify you once a fix is available.
Here’s how to get in touch with them:
- Go to the (?) Help icon in your QuickBooks Online (QBO) account.
- Select the Search tab, and click Contact Us.
- Enter a brief discussion of your concern and click Continue.
- Select either Chat with us (if you preferred messaging) or Give us a call.
Please ensure to review their support hours to know when agents are available. This way, you can contact them at a time that is convenient for you.
If you need further assistance regarding your QuickBooks Online transactions, you can always leave a comment below. Stay safe!
