- Mark as New
- Bookmark
- Subscribe
- Highlight
- Report Inappropriate Content
Delivery Errors - Bounced Email
When receiving a delivery error it is difficult to establish which email "bounced" if delivered to multiple email addresses. 2 invoices recently bounced and I forwarded them again from Outlook. The "bounce backs" were actually automatic replies confirming receipt so the delivery error is misleading. Is there a way to view the bounced email so we can establish if we actually do have an error or not. I have also found that if I amend the email address and send again it will send to everyone which is not ideal as client's complain they've received twice. If I just use the 1 corrected email address then it updates the customer record and therefore the next invoice the other addresses are not included. This needs to be improved to be more user friendly as it currently upsets our clients.
Solved! Go to Solution.