Thanks for getting back to us, @benwelch2.
I appreciate you contacting our support team to help manage your recurring customer payments.
It's possible the phone business hours are off when you tried contacting us. We are available from 8:00am - 8:00pm GMT, Mondays to Fridays.
The purpose of the "Let customer make payment" button is to give your customer an option to select their preferred payment methods. Whether you clicked the button or not, your customer will still be able to pay your invoice. If you select it, they will have the payment link when you send the recurring invoices email. If not, you can still choose the payment method either online payment or bank transfer.
For more information about recurring transactions, here are the helpful articles you can check out:
The information above will clear your confusions about creating recurring invoices, @benwelch2.
I'll be right here if you have other concerns. Have an awesome day!
