I had a recent problem with Quickbooks and as I am on the self employed subscription annoyingly can't talk to anyone. I dealt with someone via email, which was painful and took far longer than if on the phone. To resolve my issue, I was told to delete the bank accounts and reconnect. I was assured they would reinstate my transactions. I subsequently got an email saying everything has been reinstated. Except it hasn't. I now only have transactions going back to June 2020, now all no longer reviewed (I was assured they would be reviewed with my receipts attached as I had reviewed them). I have also lost all date prior to June 2020, so around two years worth of accounts.
I am tearing my hair out as a) I can't talk to a human to help out b) when I reply to the email saying it's all sorted it tells me that I have no open tickets c) I am now open up to serious problems with the tax man as I not longer have many receipts or the transactions
Any help? I definitely need to find a better accounting provider. Bad advice given and even worse steps taken by Quickbooks
